N.B. The English text is an unofficial translation. In case of any discrepancies between the Swedish text and the English translation, the Swedish text shall prevail.
Welcome to Optique and the queue platform dibz, a subscription service that helps you keep track of queues and manages the administration and regular logins to various queues to maintain your position ("the Services"). The Services are provided to you on the website www.dibz.se (the “Website”) by OptiQueue Nordics AB, registration number 559286–3251, with address Drottninggatan 78, 111 36, Stockholm, Sweden, with the email address hello@dibz.se and phone number +46 76 - 550 92 96 ("OptiQueue," "we," or "us"). Your use of the Services on dibz.se is governed by these terms of use. If you do not accept these terms of use, please do not use the Services provided on the Website.
These terms of use are directed at you who create a user account on the Website ("Main Account") and, where applicable, to you over 18 years of age who create a sub-account upon invitation by a Main Account holder ("Sub-Account"). The Main Account and Sub-Account are hereinafter collectively referred to as the “Account.”
YOUR USE OF THE SERVICES
To use the Services, you must:
(i) Create a Main Account and log in to My Pages through BankID; or (ii) Create a Sub-Account upon invitation from a Main Account holder as specified below under "Conditions for creating or inviting to Sub-Accounts."
Instructions on how to create an Account are available on the Website.
Conditions for Creating a Main Account
Persons under 16 years of age are not permitted to create a Main Account.
By creating a Main Account, you who are between 16 and 18 years confirm either (i) that you have the consent of your guardian(s) to create a Main Account or (ii) that you otherwise have the legal right to enter into a contract with us according to applicable law, for example, by paying for your use of the Services with money you have earned yourself.
By creating a Main Account, you agree to be bound by these terms of use.
Conditions for Creating or Inviting to Sub-Accounts
If you have chosen one of the "Family" or "Family+" account types, as a Main Account holder you have the option to:
(i) Create one or more Sub-Accounts for children under 13 years (up to 4 or 8 users depending on the account type); (ii) Invite children over 13 years for whom you are the legal guardian to create Sub-Accounts (up to 4 or 8 users depending on the account type); and (iii) Invite adults over 18 years to create Sub-Accounts (up to 4 or 8 users depending on the account type).
More information about our account types can be found on the Website.
Sub-Accounts for Children Under 13 Years
By creating a Sub-Account for a child under 13 years, you as the Main Account holder confirm that:
(i) You are the legal guardian of the child; (ii) You consent to our processing of the child's personal data in accordance with our privacy policy; and (iii) You, as the Main Account holder, control the use of the Services and the Website and are responsible for the content of a Sub-Account that you have created for a child under 13 years.
Sub-Accounts for Children Between 13 and 18 Years
By inviting a child under 18 years to create a Sub-Account, you as the Main Account holder confirm that:
(i) You are the legal guardian of the child; (ii) The child is at least 13 years old; and (iii) You are responsible for the child’s use of the Services and the Website, including but not limited to ensuring that the use complies with these terms of use.
Note that when your child turns 16, they have the option to leave the Sub-Account and create a Main Account in accordance with these user terms.
Sub-Accounts for Persons Over 18 Years
If you are over 18 years and invited by a Main Account holder to create a Sub-Account, you must identify yourself with BankID to access the Services.
Please note that your Sub-Account is dependent on the Main Account, and the Main Account holder has the right to control the information in the Sub-Account and which queues are added. The Main Account holder also has the right to remove the Sub-Account. By creating a Sub-Account, you agree to be bound by these terms of use.
MANAGEMENT OF YOUR ACCOUNT
Your Account is personal, and you may not transfer your Account to any third party. You are responsible for protecting your login credentials from unauthorized access, and you must not (intentionally or negligently) share your login credentials with any third party or otherwise allow any third party to use your Account or access the Services. If you have reason to believe that a third party has gained access to the Services, you must immediately notify us. We reserve the right, but are not obligated, to suspend access to your Account on the Website if we have reason to believe that a third party has gained unauthorized access to your Account.
PROCESSING OF PERSONAL DATA
When you use the Services, this involves providing us with personal data about you and, where applicable, other individuals for whom you have created Sub-Accounts or invited to create Sub-Accounts, which we then share with third parties you have selected who provide digital queues. All digital queues are listed here, where you can also access their privacy policies and terms and conditions. Third-party services are also used when you log in to the Services via BankID, for hosting the Services via Amazon Web Services and Vercel, for payment processing via Adyen (see the payment section below for more information), for email communication via Infobip, for SMS communication via Sinch or Infobip, for marketing via Meta, TikTok, Snapchat, and X (Twitter), for hosting & domain via one.com, for internal communication via Atlassian & Slack, and for review collection via Trustpilot. By using the Services, you agree to the connected third-party services’ privacy policies and terms and conditions.
Amazon Web Services:
BankID:
Google:
Slack:
One.com:
Atlassian:
Meta:
TikTok:
Sinch:
Trustpilot:
Snapchat:
X (Twitter):
Adyen:
Infobip:
Vercel:
We process personal data that we receive in connection with the use of the Services. The personal data is processed in accordance with our privacy policy, which is available here.
Our recipients listed below are located outside the EU/EEA, and we ensure that appropriate safeguards are in place for data transfers to these recipients where the European Commission has not deemed the level of protection to be adequate. You can obtain additional information about the transfer by contacting us at info@dibz.se.
• Google; USA; European Commission’s Standard Contractual Clauses
• Meta; USA; European Commission’s Standard Contractual Clauses
• Slack; USA; European Commission’s Standard Contractual Clauses
• TikTok; USA; European Commission’s Standard Contractual Clauses
• X (Twitter); USA; European Commission’s Standard Contractual Clauses
• Snapchat; USA; European Commission’s Standard Contractual Clauses
• Vercel; USA; European Commission’s Standard Contractual Clauses
PAYMENT
All payments are handled by the following payment provider: Ayden: The payment terms are available here, and are subject to their payment terms.
Payments will be processed once you approve the payment and amount, after which the amount will automatically be debited on the 25th of each month, year, or every three years depending on the selected payment plan. Payment plans are available here. The service is delivered digitally immediately after the payment is completed.
RIGHT OF WITHDRAWAL
Right of Withdrawal
You have the right to withdraw from this agreement without providing any reason within 14 days. The withdrawal period expires 14 days after the day the agreement was entered into. If you wish to exercise your right of withdrawal, you must send us a clear and explicit message about your decision to withdraw from the agreement (e.g., a letter sent by mail or email). You may use the Swedish Consumer Agency’s standard form for exercising the right of withdrawal, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period expires.
You may also exercise your right of withdrawal by contacting us through any of the contact details provided at the beginning of these terms of use.
Effects of Exercising the Right of Withdrawal
If you withdraw from this agreement, we will refund all payments received from you. The refund will be made without undue delay and in any case no later than 14 days from the day we were informed of your decision to withdraw from the agreement. We will use the same payment method for the refund that you used for the initial transaction, unless you have expressly agreed otherwise with us. In any case, the refund will not cost you anything.
If you withdraw from this agreement, you must refrain from using the Services and from making the Services available to anyone else. We have the right to prevent such use, for example, by deactivating your Account.
If you have explicitly requested that the Services begin during the withdrawal period, you must pay an amount proportionate to the value of the services you have received up to the point you notified us of your intention to withdraw from the agreement, compared to the full scope of the agreement.
INTELLECTUAL PROPERTY
You acknowledge and agree that the Website and the Services contain materials provided by us and third parties and that such materials may include intellectual property rights.
You agree to respect all intellectual property rights, including but not limited to copyright, trademarks, and trade names (whether registered or not) on the Website or which you access through the Services. You may only use the content on the Website for your own or your minor family members’ use of the Services and must not use the content on the Website in violation of applicable law or these terms of use. You do not receive any license to use the intellectual property rights mentioned above except as explicitly stated in these terms of use.
INDEMNIFICATION AND LIMITATION OF LIABILITY
You are responsible for any damage caused to us or third parties due to your breach of these terms of use, including but not limited to misuse of the Website and/or the Services. Furthermore, you agree to indemnify us against all claims, costs (including reasonable legal fees), damages, expenses, compensation, and losses we incur in connection with your breach of these terms of use.
To the extent permitted by mandatory law, we are not liable to you or any third party for any direct, indirect, or other damages of any kind, including but not limited to loss of profits, loss of revenue, business interruption, or goodwill loss arising from or in connection with these terms of use or your inability to use the Services or the Website. We are not liable to you for any third-party claims directed against you.
There may be situations where the Website and Services will not be available, including but not limited to maintenance and circumstances beyond our control, for which we are never responsible.
AMENDMENT OF TERMS AND TERMINATION OF SERVICES
Changes to These Terms of Use
We have the right to modify these terms of use at any time. We will inform you of such changes at least thirty (30) days before they take effect by uploading the updated terms on the Website or via email to the email address you have provided.
If a change to the terms is to your disadvantage and you do not accept it, you have the right to terminate your subscription before the change takes effect. If you have chosen to pay monthly and do not accept a change in the terms, the provisions under "Termination" below will apply. If you have chosen to pay semi-annually or annually for the Service and have informed us that you do not accept a change in the terms, the current terms will continue to apply unchanged until the subscription period expires, after which your agreement with us will automatically terminate without prior notice.
By continuing to use the Service after the announced change has taken effect, you are deemed to have accepted the change.
Changes to the Services
We have the right to make changes to the Services at any time if we have a valid reason for such a change, including but not limited to changes necessary for technical reasons or due to an increased number of users. Such changes will not cost you anything, and we will inform you about the change and its characteristics on the Website.
If a change significantly impairs your access to or use of the Services beyond a minor extent, we will notify you of such a change via email or another readable and durable format. You have the right to terminate the agreement with immediate effect due to such a change. However, this does not apply if you can continue using the Services in their original form and without defects at no additional cost. Termination must take place no later than 30 days from the date you received information about the change or from when the change was implemented, whichever occurred later. We will then refund you the portion of the subscription fee corresponding to the period during which the Service was not in proper condition, as well as any prepayments made for the period after the agreement was terminated.
Termination of Your Account
While logged in, under the "Payment" section, you can terminate your Account according to one of the following options depending on the payment plan you have chosen:
Monthly Subscription
If you have chosen a monthly subscription for the Service, you have the right to terminate your Account and remove your content from the Website at any time. However, note that payment is made for each started month of Service use, and you are therefore entitled to use the Service for the period already paid for.
Annual Subscription
If you have chosen an annual subscription for the Service, you have the right to terminate your Account and remove your content from the Website no later than the day your subscription period expires. Otherwise, your subscription will be extended for another year.
Three-Year Subscription
If you have chosen a three-year subscription for the Service, you have the right to terminate your Account and remove your content from the Website no later than the day your subscription period expires. Otherwise, your subscription will be extended for another three years.
Suspension
We have the right to suspend your access to the Website and/or Services with immediate effect if we have reason to believe that you are violating these terms of use. Furthermore, we reserve the right, at our sole discretion, to modify, discontinue, or terminate (either temporarily or permanently) our provision of the Website and/or Services at any time without prior notice, or if required by law or governmental decision. You acknowledge that we are not liable to you or any third party for such modification, interruption, or termination.
ASSIGNMENT
You may not assign or transfer any rights, obligations, or licenses that arise from these terms of use. We may assign and transfer these terms of use without your consent and without notifying you.
COMPLAINTS
According to the Consumer Purchase Act (2022:260), you have the right to file a complaint regarding defects in the Services that arise during the subscription period or that existed when you first gained access to the Services and become apparent during the subscription period. You also have the right to file a complaint regarding defects resulting from a lack of updates to the Services during the subscription period. A defect that becomes apparent within one year of delivery shall be considered a defect for which we are responsible unless we can prove otherwise.
If you wish to file a complaint regarding the Services due to a defect, you can contact us at the mailing address or email address provided at the beginning of these terms of use.
GOVERNING LAW AND DISPUTES
Swedish law shall apply to these terms of use. Any dispute or claim arising from these terms of use shall be finally settled by a Swedish court, unless otherwise required by mandatory law.
As a consumer, you may also contact the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), Box 174, 101 23 Stockholm, www.arn.se.
The EU Commission provides an online platform for out-of-court dispute resolution, which can be accessed [here]. You can find our email address at the beginning of these terms of use.