N.B. The English text is an unofficial translation. In case of any discrepancies between the Swedish text and the English translation, the Swedish text shall prevail.
Welcome to Optique and the queue platform dibz, a subscription service that helps you keep track of queues and manages the administration and regular logins to various queues to maintain your position ("the Services"). The Services are provided to you on the website www.dibz.se (the “Website”) by OptiQueue Nordics AB, registration number 559286–3251, with address Drottninggatan 78, 111 36, Stockholm, Sweden ("OptiQueue," "we," or "us"). Your use of the Services on dibz.se is governed by these terms of use. If you do not accept these terms of use, please do not use the Services provided on the Website.
These terms of use are directed at you who create a user account on the Website ("Main Account") and, where applicable, to you over 18 years of age who create a sub-account upon invitation by a Main Account holder ("Sub-Account"). The Main Account and Sub-Account are hereinafter collectively referred to as the “Account.”
YOUR USE OF THE SERVICES
To use the Services, you must:
(i) Create a Main Account and log in to My Pages through BankID; or (ii) Create a Sub-Account upon invitation from a Main Account holder as specified below under "Conditions for creating or inviting to Sub-Accounts."
Instructions on how to create an Account are available on the Website.
Conditions for Creating a Main Account
Persons under 16 years of age are not permitted to create a Main Account.
By creating a Main Account, you who are between 16 and 18 years confirm either (i) that you have the consent of your guardian(s) to create a Main Account or (ii) that you otherwise have the legal right to enter into a contract with us according to applicable law, for example, by paying for your use of the Services with money you have earned yourself.
By creating a Main Account, you agree to be bound by these terms of use.
Conditions for Creating or Inviting to Sub-Accounts
If you have chosen one of the "Family" or "Family+" account types, as a Main Account holder you have the option to:
(i) Create one or more Sub-Accounts for children under 13 years (up to 4 or 8 users depending on the account type); (ii) Invite children over 13 years for whom you are the legal guardian to create Sub-Accounts (up to 4 or 8 users depending on the account type); and (iii) Invite adults over 18 years to create Sub-Accounts (up to 4 or 8 users depending on the account type).
More information about our account types can be found on the Website.
Sub-Accounts for Children Under 13 Years
By creating a Sub-Account for a child under 13 years, you as the Main Account holder confirm that:
(i) You are the legal guardian of the child; (ii) You consent to our processing of the child's personal data in accordance with our privacy policy; and (iii) You, as the Main Account holder, control the use of the Services and the Website and are responsible for the content of a Sub-Account that you have created for a child under 13 years.
Sub-Accounts for Children Between 13 and 18 Years
By inviting a child under 18 years to create a Sub-Account, you as the Main Account holder confirm that:
(i) You are the legal guardian of the child; (ii) The child is at least 13 years old; and (iii) You are responsible for the child’s use of the Services and the Website, including but not limited to ensuring that the use complies with these terms of use.
Note that when your child turns 16, they have the option to leave the Sub-Account and create a Main Account in accordance with these terms.
Sub-Accounts for Persons Over 18 Years
If you are over 18 years and invited by a Main Account holder to create a Sub-Account, you must identify yourself with BankID to access the Services.
Please note that your Sub-Account is dependent on the Main Account, and the Main Account holder has the right to control the information in the Sub-Account and which queues are added. The Main Account holder also has the right to remove the Sub-Account. By creating a Sub-Account, you agree to be bound by these terms of use.
MANAGEMENT OF YOUR ACCOUNT
Your Account is personal, and you may not transfer your Account to any third party. You are responsible for protecting your login credentials from unauthorized access, and you must not (intentionally or negligently) share your login credentials with any third party or otherwise allow any third party to use your Account or access the Services. If you have reason to believe that a third party has gained access to the Services, you must immediately notify us. We reserve the right, but are not obligated, to suspend access to your Account on the Website if we have reason to believe that a third party has gained unauthorized access to your Account.
PROCESSING OF PERSONAL DATA
When you use the Services, this involves providing us with personal data about you and, where applicable, other individuals for whom you have created Sub-Accounts or invited to create Sub-Accounts, which we then share with third parties you have selected who provide digital queues. All digital queues are listed here, where you can also access their privacy policies and terms and conditions. Third-party services are also used when you log in to the Services via BankID, for hosting the Services via Amazon Web Services and Vercel, for payment processing via Adyen (see the payment section below for more information), for email communication via Infobip, for SMS communication via Sinch or Infobip, for marketing via Meta, TikTok, Snapchat, and X (Twitter), for hosting & domain via one.com, for internal communication via Atlassian & Slack, and for review collection via Trustpilot. By using the Services, you agree to the connected third-party services’ privacy policies and terms and conditions.
Amazon Web Services:
BankID:
Google:
Slack:
One.com:
Atlassian:
Meta:
TikTok:
Sinch:
Trustpilot:
Snapchat:
X (Twitter):
Adyen:
Infobip:
Vercel:
We process personal data that we receive in connection with the use of the Services. The personal data is processed in accordance with our privacy policy, which is available here.
Our recipients listed below are located outside the EU/EEA, and we ensure that appropriate safeguards are in place for data transfers to these recipients where the European Commission has not deemed the level of protection to be adequate. You can obtain additional information about the transfer by contacting us at info@dibz.se.
• Google; USA; European Commission’s Standard Contractual Clauses
• Meta; USA; European Commission’s Standard Contractual Clauses
• Slack; USA; European Commission’s Standard Contractual Clauses
• TikTok; USA; European Commission’s Standard Contractual Clauses
• X (Twitter); USA; European Commission’s Standard Contractual Clauses
• Snapchat; USA; European Commission’s Standard Contractual Clauses
• Vercel; USA; European Commission’s Standard Contractual Clauses
PAYMENT
All payments are handled by the following payment provider: Ayden: The payment terms are available here, and are subject to their payment terms.
Payments will be processed once you approve the payment and amount, after which the amount will automatically be debited on the 25th of each month, year, or every three years depending on the selected payment plan. Payment plans are available here. The service is delivered digitally immediately after the payment is completed.
RIGHT OF WITHDRAWAL
Since the Service is delivered digitally and activated immediately, refunds are not permitted. By completing the order, you acknowledge that there is no right of withdrawal.
LIMITATION OF LIABILITY
The Website and the Services are provided "as is" without any warranties of any kind, and your use of the Services is at your own risk. We do not provide any warranties, express or implied, regarding the availability, quality, fitness for a particular purpose, suitability, or accuracy of the Website or the Services. We expressly disclaim all liability for the functionality of the Services.
There may be situations where the Services are unavailable, including but not limited to maintenance and circumstances beyond our control, for which we are not liable.
INTELLECTUAL PROPERTY
You acknowledge and agree that the Website and the Services contain materials provided by us and third parties and that such materials may include intellectual property rights.
You agree to respect all intellectual property rights, including but not limited to copyright, trademarks, and trade names (whether registered or not) on the Website or which you access through the Services. You may only use the content on the Website for your own or your minor family members’ use of the Services and must not use the content on the Website in violation of applicable law or these terms of use. You do not receive any license to use the intellectual property rights mentioned above except as explicitly stated in these terms of use.
INDEMNIFICATION AND LIMITATION OF LIABILITY
You are responsible for any damage caused to us or third parties due to your breach of these terms of use, including but not limited to misuse of the Website and/or the Services. Furthermore, you agree to indemnify us against all claims, costs (including reasonable legal fees), damages, expenses, compensation, and losses we incur in connection with your breach of these terms of use.
To the extent permitted by mandatory law, we are not liable to you or any third party for any direct, indirect, or other damages of any kind, including but not limited to loss of profits, loss of revenue, business interruption, or goodwill loss arising from or in connection with these terms of use or your inability to use the Services or the Website. We are not liable to you for any third-party claims directed against you.
AMENDMENT OF TERMS AND TERMINATION OF SERVICES
We reserve the right to amend these terms of use. We will inform you of such changes no later than thirty (30) days before they come into effect. We will provide you with such information by uploading the updated terms on the Website or via email to the email address you have provided.
You have the right to terminate your account and remove your content from the Website at any time and without prior notice. This can be done when logged in under "Payment." Note, however, that payment is made for each commenced month of your use of the Service, and you are entitled to use the Service for the period already paid. We reserve the right to suspend your access to the Website and/or the Services immediately if we have reason to believe that you are in breach of these terms of use. Furthermore, we reserve the right, at our sole discretion, to modify, suspend, or discontinue (whether temporarily or permanently) our provision of the Website and/or the Services at any time without prior notice, or if required by law or governmental decision. You agree that we shall not be liable to you or any third party for such modification, suspension, or discontinuation.
ASSIGNMENT
You may not assign or transfer any rights, obligations, or licenses that arise from these terms of use. We may assign and transfer these terms of use without your consent and without notifying you.
GOVERNING LAW AND DISPUTES
Any dispute or claim arising in connection with these terms of use shall be finally settled by a Swedish court, unless otherwise required by mandatory law.