Why are some queues marked with "Reactivation required"?

Some of your queues may be marked with "Action required" due to a recent system update in the housing queue systems. Many queues have transitioned to the new Momentum system, which requires you to log in a specific way once after the transition. Other reasons queues might be marked as "Inactive queues" include a password change from the one provided by Dibz or other system changes made by the housing queue.

Steps to resolve "Action required (BankID)"

1. Log in using BankID on the housing queue’s website and then log out. This should update your queue status.

2. Go to the housing queue’s login page and click on "Forgot password? Reset my password" and enter your email address.

3. You will receive a reset link via email. Click on the link to change your password.

4. Update the password to the unique one provided by Dibz for that specific queue. This password can be found under the queue settings on Dibz and is specific to each queue.

5. Log in to the queue using your username (email, auto-generated username on Dibz, or your 10- or 12-digit personal identity number) and the specific password. Then confirm the change on Dibz.

If you encounter issues:

• Double-check that you receive the reset email from the housing queue.

• Ensure you can change the password and log in to the housing queue’s website with the credentials provided by Dibz.

• Afterward, confirm the change on Dibz.

Important to know:
Dibz cannot perform this initial login after the transition because it requires BankID, which we do not have access to. We understand that this can be time-consuming, but the housing queues have implemented this update to improve security. We hope that these measures will be required less frequently in the future.